Delivery and Returns
All orders placed before 12 on a weekday will be dispatched the same day. Orders to Denmark are delivered with GLS or DAO within 1-2 working days. All orders outside Denmark are delivered by B2C Europe within 2-5 business days, depending on your location. When your order has been shipped, you will receive an e-mail or SMS with your tracking number.
You get free delivery to parcel shops in Denmark if your total purchase exceeds DKK 599.
Delivery to Denmark:
GLS package shop. DKK 49
GLS home delivery DKK 59.
DAO package shop DKK 39
DAO home delivery DKK 49
Delivery outside Denmark:
We deliver to a parcel shop or home delivery, depending on what is possible for your location. It costs 9 EUR and you will receive a tracking number when your order is ready for dispatch.
We ship to the following countries:
Return & right of withdrawal
There is a 30-day full right of return on goods purchased on the website. If you wish to return your goods and cancel the purchase, this must be done no later than 30 days after the order has been delivered to a parcel shop or delivered to your address. Returned goods must be in new and unused condition. However, you have the right to try the product on at home. Goods must be returned in original packaging. Items that are returned must be accompanied by a completed return slip so that we can identify your order.
The return amount will be in the course of approx. 5 working days returned to the payment card from which the item was purchased. Returns from Denmark cost DKK 39 using the attached return label. You will be refunded the full amount, including shipping costs for delivery of your order. However, you will not get the shipping costs back if you only return part of your purchase.
For orders delivered outside Denmark, you yourself are responsible for returning your package to our warehouse. We only accept split return methods.
How to return:
1/ Pack the goods in the original packaging and wrap them securely (we recommend using the bag/package that was used on delivery)
2/Fill in the attached return slip and place it in the package.
3/Attach a return label to the package and hand it in at a package shop.
Goods must be sent to:
System Transport A/S
Bonvita Footwear Company ApS